Operations | Monitoring | ITSM | DevOps | Cloud

E7: Building a robust IT asset management practice using ServiceDesk Plus

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

Reality Bytes #62: Digital Overload - The Distraction Episode

In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.

Real-time Alerting for Data Center Networks

Kentik’s Phil Gervasi shows how modern data centers—especially those powering AI workloads—can spot and fix problems before they impact performance or budgets. See how Kentik’s Data Explorer helps you identify disruptive flows, reclaim wasted network capacity, and turn insights into real-time alerts. With monitor-only mode and integrations with systems like PagerDuty and ServiceNow, your network becomes its own early warning system—driving uptime, cost savings, and better AI performance.

What Are Mappings in Elasticsearch? (Explained Simply)

Elasticsearch mappings turn logs from unstructured text into usable data. In this video, we explain what mappings are, how they define fields like text, number, and date, and why they matter. With the right mappings, Elasticsearch can filter error codes, sort by response time, and group results by browser, region, or version.