Jason Flint, Senior Manager of Facilities and Crisis Response at PagerDuty joins the stream to chat about how PagerDuty the company uses PagerDuty the platform to meet the needs of an increasingly distributed workforce. His team keeps track of everything from extreme weather events to political unrest that might impact PagerDuty employees.

#crisisresponse #remotework #readiness #emergencyresponse #crisisboard #incidentresponse #incidents

PagerDuty is using PagerDuty to coordinate and inform employees across teams and across regions. Learn more about PagerDuty for Business at https://business-guides.pagerduty.com/

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Time Stamps:

00:00 - Intro

01:30 - PagerDuty’s approach to Crisis Response using the PagerDuty platform: Crisis Board, Tiered Escalation, and Modular Response

04:30 - The scope of crisis response for distributed workforce

07:45 - Impact assessments set severity of an incident and set the response in motion

08:45 - Translating PagerDuty’s idioms from tech teams to crisis response teams

13:15 - Running an After-Action Report, the Crisis Response version of a post-incident review or postmortem

16:15 - Alert cleanup applies to Crisis Response

17:45 - Planning for organized Crisis Response

20:30 - Applying the On-Call Readiness Reports to your non-standard responders

21:45 - Using PagerDuty in existing exercises, like fire drills for onsite employees

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