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Latest Publications

Log Management & Analytics - A Quick Guide to Logging Basics

Looking to replace Splunk or a similar commercial solution with Elasticsearch, Logstash, and Kibana (aka, "ELK stack" or "Elastic stack") or an alternative logging stack? In this eBook you'll find useful how-to instructions, screenshots, code, info about structured logging with rsyslog and Elasticsearch, and more. Enjoy and share!

The Complete Guide to Choosing An Online Helpdesk

This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?