Operations | Monitoring | ITSM | DevOps | Cloud

Observability platforms want to do it all—from data collection to incident response. Their pitch is appealing: one platform to eliminate context switching and reduce overhead. But when critical systems fail—and they will fail—, add-on incident management modules won’t save you. You need an end-to-end system built specifically for high-stakes incident management.

On April 28, 2025, Spain, Portugal, and briefly some parts of France experienced what would become one of Europe’s most significant power outages in recent history. As millions across the Iberian Peninsula found themselves suddenly disconnected, a stark reality emerged: in our interconnected world, the ripple effects of major incidents extend far beyond their immediate impact zone.

Several factors—including AI adoption, investor expectations, and the rise of a new generation of innovative upstart companies—have driven a renewed focus on efficiency in every industry. But organizations that attempt to improve operational efficiency and drive profits via layoffs and short-term cost-cutting often end up hurting the business in the long run.

Take our maturity quiz today and see where your automation maturity stacks up! Let’s call a spade a spade: Automation isn’t just a “nice to have” anymore. Automation is business-critical for speed, scalability, and resilience. It’s a mechanism of survival in today’s hyper-modern state of business. But the reality is that not every team is on the same page when it comes to automation.

In today’s business landscape, trust and reputation are the foundation upon which organizations are built. A single service outage or poor customer experience can severely damage both revenue and brand reputation. When customers or businesses encounter obstacles with their preferred vendor, they often turn to competitors – and these temporary shifts frequently become permanent changes in loyalty.

IT teams are inundated with an ever-expanding array of operational data. While collecting this data is straightforward, extracting meaningful insights that drive business value is anything but. This is where modern AIOps makes all the difference – and where PagerDuty stands apart. PagerDuty AIOps doesn’t contribute to tool sprawl and data overload, it tames it.

The cloud is the backbone of modern businesses, revolutionizing the trajectory of innovation, technology and business itself. While its promise of instant scalability and flexibility drives unprecedented growth, these same advantages can become a double-edged sword. The ease of spinning up new resources, automating deployments, and expanding services across regions—all of which make the cloud so powerful—can quickly lead to sprawling infrastructure and runaway costs if not carefully managed.

PagerDuty is committed to redefining what digital operations look like in the era of AI and automation. This vision drives us to continuously innovate and enhance the PagerDuty Operations Cloud, ensuring every update brings our customers closer to achieving operational excellence. Building on the momentum of our Spring product launch at PagerDuty On Tour, we’re excited to showcase what we’ve shipped this quarter.

Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.

We’re in the midst of a fundamental shift in how organizations run operations. 51% of companies have already deployed AI agents. What was once reactive and manual is becoming intelligent, automated, and AI-driven. The organizations that embrace this shift gain more than just operational efficiency; they develop a strategic competitive advantage that directly impacts business outcomes.