Operations | Monitoring | ITSM | DevOps | Cloud

New Australian research reveals poor website search is costing businesses revenue as AI raises the bar.

The world is transforming, and artificial intelligence, especially agentic AI, is quickly becoming embedded across private and public sectors. For government agencies, law enforcement, and mission-critical organizations, embracing this new reality is uniquely challenging. On the one hand, agentic AI promises measurable improvements: modernized IT workflows, faster analysis, improved citizen services, and operational efficiency.

Colsubsidio is one of the largest and most representative family compensation funds in Colombia. The organization manages and delivers essential social services to millions of users through a broad network spanning health, education, subsidies, recreation, tourism, credit, housing, pharmacies, retail supply, culture, and labor welfare.

For CIOs and technology leaders across the Gulf Cooperation Council (GCC), full-stack observability is a strategic lever for achieving faster ROI, operational resilience, and digital maturity. By integrating AI-powered insights and automation, IT leaders can streamline operations and align technology outcomes with business goals. Demonstrating ROI within tight timelines is critical, as is leveraging observability to maintain competitive advantage in a rapidly evolving market.

Downtime cost the public sector $193 million last year — and the financial hit is only the beginning. Beyond the numbers, downtime in the public sector can also lead to severe consequences for citizens: interrupted access to critical online services, delayed benefits, and stalled emergency response. When citizens cannot rely on government services, downtime becomes more than an inconvenience; it becomes a matter of trust. More than uptime, resilience is the new success metric for modern government.

Over the course of my 20 years as a developer, SRE, and now observability product leader, software has typically progressed at a good pace. But now, the emergence of two transformative technologies are fundamentally reshaping enterprise observability: generative AI (GenAI) and OpenTelemetry (OTel). We surveyed over 500 IT decision-makers for a new report:The Landscape of Observability in 2026: Balancing Cost and Innovation.

Today, we are pleased to announce the general availability of Elastic 9.3 as the latest version of the Elasticsearch Platform — the world’s most popular open source platform for transforming both structured and unstructured data into trusted answers and outcomes. In addition to including new features that help developers with context engineering and agent building, Elastic 9.3 introduces a broad set of new capabilities to Elastic Search & AI, Elastic Observability, and Elastic Security.

Financial services AI demands more than models and prompts. Context engineering provides real-time, governed, and explainable intelligence with Elastic serving as the foundational context layer. Artificial intelligence in financial services is no longer constrained by model capability. The real bottleneck is context.

In today's global enterprises, distributed infrastructure is the norm, not the exception. Organizations operate across continents and are driven by customer proximity and regulatory requirements. For the Elastic Stack, this reality often translates into a multi-cluster deployment model, where data is collected and stored in multiple geographically dispersed Elasticsearch clusters. But, why adopt complexity? The decision to decentralize data storage is generally driven by three critical factors.

In 2025, Elastic and Google Cloud created a powerhouse of AI-driven insights, providing an end-to-end search, observability, and security journey for our joint customers. We continue to partner on many opportunities for success and have made even further progress this year to empower all our users, especially around generative AI (GenAI). This blog highlights our collaboration with Google Cloud to help you harness the power of data at scale as well as our top moments from Google Cloud Next ‘25.