Supporting Developers with Fit-for-Purpose APM Solutions: A CTO's Perspective
Founded in 2015 with a mission to “empower eCommerce businesses to deliver a top-notch customer experience,” Gorgias is a multi-channel eCommerce helpdesk service for small to medium businesses. Among their core values are ownership, excellence and a customer-first mindset, and CTO and co-founder Alex Plugaru understood from day one that, for engineering teams to be successful, the tools he set them up with had to facilitate that.