Data analytics has always been the foundation to drive actions for IT operations--supporting capacity planning, resource optimization, workload rebalancing, cost projections, and security predictions. But now, there are new demands on IT operations to deliver inclusive data intelligence for managers across IT and the business.
It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in reality, DevOps best practices can benefit everyone—from agile new businesses to decades-old enterprises. As a result, DevOps adoption is on the rise, with 74% of enterprises adopting DevOps in some form.
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.
The Virtana team are excited to announce that we have pledged to be a Customer First vendor in the ITOM (IT Operations Management) market for our product(s): VirtualWisdom, CloudWisdom, Virtana Platform, Virtana Migrate (Cloud Migration Readiness). Our team takes great pride in this program commitment, as customer feedback continues to be a critical priority, and shapes our products and services. Everyone at Virtana is deeply proud to be part of the Customer First program.
If memory serves (it was over 20 years ago), that’s what the free t-shirt that Microsoft gave me for being an official Windows 98 beta tester said. And yes, being a beta volunteer required me to haul my desktop PC to Redmond, WA (from Seattle)…because…I guess that’s how it was done back then? I remember they gave us pizza, and I needed to install more RAM. As I said before, it was a while ago; however, the whole “change is inevitable” thing is still valid today.
AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments. Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp.
This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford to get this wrong. The expectation of an always-on experience and increasingly saturated markets can mean a poor experience will send customers elsewhere. And yet, many businesses are struggling to deliver the great customer experience that is demanded.
It made it into our IT Operations Glossary for 2021 blog last month but got rejected by Wikipedia. Gartner included it in its Top 10 Strategic Technology Trends for 2020 list and business process management software vendor Appian published a book about it. We’re talking about hyperautomation. Wikipedia’s reservations aside, hyperautomation is a technology trend that’s moving beyond the business process management (BPM) world and into IT operations.
Last year, businesses started focusing more on accelerating digital transformation initiatives to meet growing customer expectations and deliver consistent digital experiences from anywhere—no matter the product, service, or industry. PagerDuty partners with thousands of organizations to help reimagine digital operations and deliver real-time, digital experiences to their customers when it matters most.
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to help organizations accelerate cloud migration, provide premium levels of customer service, streamline collaboration and communication, and deliver a seamless customer experience in the moments that matter most.
