Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.
To ensure you crush your automation goals, we've created a 12-stage journey to automation success to give you a roadmap of resources chocked full of actionable insights. Because now more than ever, IT teams need intelligent automation to counter the daily onslaught of challenges and demands.
Mobile communications is a tough market to compete in. Mobile network operators (MNOs) are always slashing prices, offering promotions and doing whatever it takes to gain market share. Third-party service providers are often caught in the middle. Just ask the team at Syniverse, a major provider of number porting services in the U.S.
Today’s CIOs and IT organizations have a challenging juggling act. On the one hand, they’re leading digital transformations and investing in customer experience, analytics, application modernizations, cloud migrations, and experiments in AI and IoT. On the other hand, they must reduce costs, drive efficiencies, and improve the reliability, security, and performance of business-critical applications and systems.
Providing breakthrough IT operations requires ITSM, DevOps, and other ITOps leaders to efficiently and economically deliver exceptional employee experiences and high-performing business applications. Achieving these expectations isn’t easy.
It’s that most wonderful time of year! Even though it’s been extra challenging for everyone, we can still take a breath, reflect on lessons learned, and look to fill our proverbial cups with knowledge to take into the New Year. We thought we’d revisit a few of our most popular Automation and AIOps resources from 2020.
Today, network automation has shifted from nice-to-have to must-have. Automating key NOC processes (ranging from simple to complex) offers a wide range of benefits. But don't take my word for it — the ROI numbers speak for themselves.
ICYMI: We recently announced that Cherwell selected Resolve as their top partner for discovery and dependency mapping. The Resolve platform seamlessly integrates with Cherwell products to provide customers deep visibility into complex infrastructure and business-critical applications, as well as to ensure their CMDBs are always up-to-date and accurate.
We are super excited this week to celebrate not just one but two major accolades: winning a Gold Stevie Award and achieving the highest ranking in every category of EMA’s new AIOps Radar Report. Resolve won the Gold Stevie in the Digital Process Automation Business Technology Solution category, which recognizes the best solutions for automating complex workflows and digital business processes.
