Organizations today are under pressure to stay ahead and maintain IT applications and infrastructure optimally. That means their IT teams are tasked to make sure that functions move along smoothly while minimizing downtime. To keep the lights on, enterprises add whatever domain-specific tools they need. However, these tools are often reactive, and not nearly robust enough to handle complex application topologies.
In today’s digital age, IT has become the central component of business operations. Yet, despite its critical importance, skilled technicians continue to find their hands tied by time-consuming manual tasks. And, while many of these tasks are essential, they do virtually nothing to drive innovation. Introducing automation into the mix can free up IT talent to focus their skills on more important business initiatives – particularly those that drive change and generate revenue.
In today’s digital world, application responsiveness isn’t just an end-user desire but an expectation. Nobody understands the challenges of meeting these demands better than IT, which must remain poised to act when an issue occurs while also finding ways to innovate, improve, and implement continuously.
In order to manage the impact that every entity has on your IT environment, an accurate Configuration Management Database (CMDB) is essential. This tool provides the visibility you need to quickly execute tasks like daily management, determining how to fix an outage, and planning major initiatives like cloud migrations or application changes. To create and maintain an accurate CMDB, automated dependency and discovery mapping (DDM) is key.
IT service desk technology has made tremendous strides over the past decade. Despite this fact, however, a recent survey by Gatepoint Research revealed that 74% of today’s on-site workforce still relies on phone calls to get the support they need. Remarkably, this number is even higher (80%) amongst remote workers. This is placing a heavy burden on support teams that are already stretched too thin.
A well-maintained, accurate configuration management database (CMDB) is the cornerstone of successful IT operations, offering clarity about what’s in your environment and how it all works in tandem. Yet, statistics indicate that only 25% of organizations are actually receiving meaningful value from their CMDB investments. This is due in large part to ever-changing IT assets and the increasing complexity of infrastructure and applications.
In a perfect world, your Configuration Management Database (CMDB) acts as the single source of truth for all your IT device inventory and the relationships between those devices. However, maintaining accuracy is easier said than done. That’s because the traditional method for provisioning and maintaining a CMDB is complex, unwieldy, and outdated the second it's updated. To keep up with the needs of a modern CMDB, an automated discovery and dependency mapping (DDM) solution is a must.
