Operations | Monitoring | ITSM | DevOps | Cloud

What is DevOps?

What is DevOps? DevOps is a term for a cluster of concepts that has become a movement, “a cross-disciplinary practice dedicated to the study of building, evolving and operating, rapidly-changing resilient systems at scale.” (Jez Humble) The definition of DevOps is not agreed upon by everyone because of the complex processes attached to the term, however, the benefits to teams are universally agreed upon.

Seven KPIs for AIOps

Leaders looking to measure the benefits of AIOps and build key performance indicators (KPIs) for both IT and business audiences should focus on key factors such as uptime, incident response, remediation time and predictive maintenance, so that potential outages affecting employees and customers can be prevented. Business KPIs connected to AIOps include employee productivity, customer satisfaction and web site metrics such as conversion rate or lead generation.

Building a Superstar SOC with Automation and Standardization

When you have a team of security analysts that have a wide range of expertise, knowledge, and experience, it is natural to see the difference in the quality of work performed. One of the biggest challenges that security operation managers face when auditing the work performed is that some team members may execute different steps at different levels of rigor when investigating and remediating threats.

Analyze your tracing data any way you want with Sumo search query language

It’s been almost a year since I shared some thoughts about distributed tracing adoption strategies on this blog. We have discussed how different approaches between log vendors and application performance management (APM) vendors exist in the market and how important that is to allow users to analyze the data, including custom telemetry, the way they want.

The Cost of Racing Toward Success

LogDNA recently celebrated 5 years since our launch in Y Combinator and during this half-a-decade we’ve learned several lessons about balancing cost and scalability. As a founder, here are the top 3 things I wish someone had told me as we were racing towards success. The appeal of building a cloud-native application for a startup is a no brainer—it’s agile, scalable, and can be managed by a distributed team. Not to mention, it’s the cheapest way to get off the ground.

How to View Office 365 Service Health in CloudReady?

In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.