How customer service automation helps your business Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures costs money and equally precious time.
The holidays are here. It’s the happiest time of year but also the most dangerous time for your website. This season usually means sales and events, which bring in a surge of website traffic and strains to your systems. If you are not prepared for these changes, your website could pay the price and ultimately damage your business’s reputation and revenue. We want to avoid these catastrophes.
Life at a startup often feels like a 100-meter sprint, head down, and focused until you cross the finish line. Only then do you really know what you have achieved. While a startup's work is never finished, every year we take a pause to reflect on what we have achieved over the past twelve months. And boy, was 2022 a good one!
