Operations | Monitoring | ITSM | DevOps | Cloud

Calculating the business value of software delivery

For engineering leaders and technology decision-makers, CI/CD metrics have always been more than just operational measurements – they’re direct indicators of developer experience and team productivity. Every failed build, slow pipeline, or delayed deployment directly impacts your developers’ ability to deliver value.

ServiceNow Integration Now Generally Available (Plus, Inbound Field Mapping)

We’re thrilled to announce that our ServiceNow integration is now generally available (GA). For enterprises that rely on ServiceNow to power their ITSM, this integration creates a seamless bridge between engineers responding to incidents in FireHydrant and the broader organization. At FireHydrant, we are committed to delivering enterprise-grade solutions that go beyond the basics.

Optimizing Apple DDM with Ivanti's Latest Innovations

The explosion in devices—particularly Apple devices—deployed across a modern enterprise is increasing the already arduous device management burden on IT and cybersecurity teams. According to recent research, 76% of large enterprises are using more Apple devices, and 57% of US firms say Apple adoption is outpacing other options.

Keys to Success: Three AIOps Best Practices

When IT operations run smoothly, it’s more likely everything else in the organization will as well. Unfortunately, tech sprawl can make IT environments more prone to issues that hinder end users or, worse, customers. Recent research shows that up to 50% of organizations juggle multiple tools for observability. Too many disparate tools to monitor too many systems and applications create siloes, slowing incident response and resolution times.

Demystifying the OpenTelemetry Operator: Observing Kubernetes applications without writing code

The promise of observing your application without writing code (i.e., auto-instrumentation) is not new, and it’s extremely compelling: run a single command in your cluster and suddenly application telemetry starts arriving at your observability backend. What else could you ask for? The OpenTelemetry Operator aims to fulfill such a dream for Kubernetes environments by using a set of well known patterns such as operators and custom resources.

IT Inventory Management

You can’t monitor, protect, or fix what you don’t know. That simple concept helps explain why IT inventory management is the cornerstone of effective IT and security ops. However, given the highly distributed and dynamic nature of modern networks, maintaining an up-to-date inventory can be challenging. Modern IT assets are everywhere, from corporate data centers to third-party clouds to coffee shops where remote workers stop for a snack.

What is DDI? Meaning, Features & Benefits

As a network administrator, having full visibility and control over your network infrastructure is critical. However, managing core network services like DNS, DHCP, and IP addresses can become complex, especially as your network grows. This is where DDI comes in. DDI (DNS, DHCP, IP Address Management) solutions integrate these essential networking functions into a single, centralized management platform.

Ask the Expert: Heath Newburn on Balancing Innovation, Compliance and Resilience in Financial Services

Financial entities face increasing complexity in digital operations, making resilience, compliance, and incident management more critical than ever. Heath Newburn, PagerDuty’s Global Field CTO, shares his expertise on tackling these challenges, balancing innovation with compliance, and building operational resilience for lasting success. What are the top challenges that you hear from IT leaders in regulated industries like financial services?

Long-Term Data Storage and Retention in Netdata

Netdata’s database engine (dbengine) provides a sophisticated multi-tiered storage system designed for efficient long-term data retention while maintaining high granularity. This article explores the technical details of how Netdata handles metric storage, the advantages of its distributed architecture, and how to configure it for your specific needs.

How Mattermost empowers defense teams to modernize critical operations

Modernizing critical defense operations is not just an advantage — it’s a necessity. As defense organizations face increasingly complex threats and operational environments, the need for efficient, secure, and agile collaboration tools has never been more vital. Mattermost provides collaborative workflow solutions that are purpose-built for tactical and operational environments.