What Does IT Operations Actually do? - ITOps Explained

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ITOps is the engine room of your digital operations — discover how it works and why it matters!

IT Operations keeps your business running, but it's often invisible until something breaks. In this video, we explore IT Operations (ITOps): the team and activities responsible for managing your technology infrastructure, supporting users, and maintaining uptime.

Key moments:

0:00 - Introduction: The Invisible Work of IT Operations

0:17 - What is ITOps?

0:29 - How ITOps Fits with ITSM and ITOM

1:16 - 4 benefits of strong IT Operations

2:12 - What does ITOps do?

3:28 - Common ITOps roles and responsibilities

3:59 - Essential tools for ITOPs and the rise of AIOps

4:45 - Conclusion

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