I’m proud and humbled to announce ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked first in all three use cases evaluated in the 2022 Critical Capabilities for ITSM Platforms: Service Desk (3.76/5), Service Operations (3.73/5), and Business Workflow Automation (3.81/5).

When I reference ServiceNow in discussions with DevOps and platform engineers they often look at me and quickly roll their eyes – with that bored look on their faces saying “next…” Why is that? At Cloudify, our DevOps automation platform primarily targets DevOps engineers, who were also locked in this mindset. Over the past year and a half, we started a deeper integration between Cloudify and ServiceNow, originally as a way to address a specific customer environment.

In today’s complex, hybrid world of work, collaboration and productivity can quickly give way to chaos and silos if organizations don’t prioritize digital business transformation. At ServiceNow, our solutions help companies make the most of their digital business efforts by connecting teams, processes, and silos. Zoom has a similar goal: to help people connect, collaborate, and work together.

Why do some organizations excel in streamlining their database operations and applications development while others find it immensely challenging? Why can some database teams embrace agility while others take months of cycles to deploy even a single line of code? What secret sauce can allow some database teams to work smarter (not harder), streamline database development lifecycles better, get to deployment faster, and create an overall stronger alignment across departments?

 Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this stigma? At one point in my career, I was a regular at change advisory board (CAB) meetings and maintained our organization’s standard change catalog.

IT Asset Management (ITAM) is the practice that can help you manage, control, and protect your IT estate, leveling up your IT offering. To run an effective practice, ITAM professionals need to engage with current industry best practices, and ITAM certifications are a massive part of this. But since there are a lot of training courses available, we wanted to lend a helping hand and get you covered on the basics – as we already did with ITIL certifications.

Many businesses lose productivity because of failing to track work orders. In order to maintain constant efficiency, work order tracking is crucial for companies. Asset management software can be helpful for effective work order administration. The work order supervisors, managers, directors, and decision-makers can all benefit significantly from it. Service requests and work orders can be created and managed with work order software, a particular asset management software.

The issue of losing assets affects everyone. For many firms, it’s also expensive because missing goods and equipment translate into missed sales. Asset tracking can help with this. The issue is that it can be challenging to select the best asset tracking system. You must make the most of every asset because doing so will enable you to save money. Firms can reduce their total cost of ownership and increase their asset return on investment by identifying their assets at the right moment.

Regardless if you work for a large enterprise or a small organization, sustainability is an ITSM trend that you need to be aware of. There are plenty of sustainability initiatives for businesses that have been flourishing for quite some time now, so it’s time to catch up. But first of all, you might be wondering how is this important to you in an IT service management (ITSM) role. And that would be a valid question. Of course, sustainability is bigger than the ITSM or IT space.