Operations | Monitoring | ITSM | DevOps | Cloud

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PD Automation Runner, now in Early Access, builds towards this vision. Your on-call engineer gets paged for a critical alert on a self-hosted Kubernetes cluster. If this were a cloud-hosted service, Workflow Actions and the SRE Agent would already be working the problem: pulling logs, checking health, surfacing a fix.

The ability to log into all corporate applications with one username and password is pretty convenient, even compared to a password manager. As a benefit, the IT department can centrally enforce one desired two-factor auth mechanism. Now we, Icinga, also provide a so-called OpenID Connect integration for single sign-on. By the end of this text you’ll know how to connect your Icinga Web instance to the ID provider of your choice.

Most growing teams eventually consolidate onto a full observability platform, and for teams correlating logs, metrics, and traces across a complex system, that’s often the right call. But a dedicated log tool still wins for a specific set of teams: ones that need to move fast, keep costs simple, and get real answers from logs without carrying the weight of a platform they don’t fully need yet. Here’s when that’s you.

An ITSM maturity model is a practical framework for measuring where your Service Management stands across people, processes, technology, and governance, then turning that baseline into a prioritized improvement plan. Most models describe five levels — from ad hoc to optimized — with clear characteristics and outcomes at each stage. This guide explains the levels, how to assess your current state, how to map capabilities to ITIL 4 practices, and actionable steps to get started.