Operations | Monitoring | ITSM | DevOps | Cloud

A network, as we all know, is the linking of two or more devices for resource sharing, file exchanging, or electronic communication. In a huge network organization consisting of more than 10,000 devices, managing every device manually is a hectic task and near impossible for network admins. To overcome this challenge, a software-based feature known as network automation was invented. The main purpose of network automation is to automate tasks and reduce both the workload and human errors. This automation works through a network automation tool.

Microservices are distributed applications deployed in different environments and could be developed in different programming languages having different databases with too many internal and external communications. A microservice architecture is dependent on multiple interdependent applications for its end-to-end functionalities. This complex microservices architecture requires a systematic testing strategy to ensure end-to-end (E2E) testing for any given use case. In this blog, we will discuss some of the most adopted automation testing strategies for microservices and to do that we will use the testing triangle approach.

Incident response aims to identify, limit, and mitigate an incident. Whether such an occurrence is a security breach or a hardware failure, formulating and continuously strengthening an incident response strategy has become vital for all businesses in the digital age. Your incident response strategy consists of the processes your organization takes to handle incidents-such as network outages and service-impacting bugs-and the steps taken to mitigate incidents.

The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.

There are many computing resources used in different cloud application services to provide online software-as-a-service (SaaS). SaaS differs from traditional applications in that it works from a cloud computing environment. This means that both the application service as well as user data are being hosted by a cloud provider in the cloud. Therefore, the SaaS and data are accessible from anywhere as long as there's online access. This model provides a distinct advantage from a software perspective.

Synthetic monitoring and automated testing are a major advantage if you can use them. Unfortunately, some challenges stand in the way of running these technologies outside of a web browser. Trying to run synthetic monitoring on Citrix is even more challenging. Thankfully, 2 Steps has identified and solved these issues. In this post, we'll take your through the challenges that running a synthetic monitoring and automated testing solution on Citrix poses and tell you how 2 Steps makes those challenges go away.

Incident response is one of the most challenging tasks that IT teams face. It's challenging not just because it typically involves many stakeholders and moving pieces, but also because teams usually face pressure to respond as quickly as possible. That's why investing in incident response automation is a wise choice. Although it may not be possible to automate every aspect of every incident response workflow, being able to automate at least the major elements of incident response will yield incident management processes that are faster, more reliable, and more consistent.Keep reading to learn about the components of incident response and which incident response activities to start automating.