Operations | Monitoring | ITSM | DevOps | Cloud

I work in computers and my son works in manufacturing, but both of us loathe a single phrase: We have always done it this way. Please allow me to be clear on this. If you can back up this statement with “Because…”, and you list out valid points, even if I disagree with them, we’re all good. However, frequently, if you follow up this statement with the simplest of questions, “Why?”, you don’t get good answers. Usually, you’ll get a repetition of the phrase.

By adding new complexity to reliability engineering and making physical war rooms a thing of the past, COVID-19 has imposed permanent changes on incident management. Here’s how SREs can respond.

If you’re like most companies, you made many changes to your business throughout the COVID-19 pandemic. You may have adopted new tools, implemented new processes, or completely changed the way your business runs. Your workforce has likely gone fully remote—at least for a while—which requires more tools and processes to support remote employees.

The promise of running a business on the cloud is that — in theory, at least — you should be able to scale your infrastructure up and down with your customer utilization. This should lead, again in theory, to less maintenance and more opportunity for innovation.

Defining and managing your AWS resources using an Infrastructure-as-Code (IaC) approach implemented with CloudFormation templates makes a lot of sense. While implementing IaC is a widely accepted best practice, it does come with challenges. Managing your infrastructure from lines of code and text-file templates, in the case of AWS CloudFormation, can quickly become overwhelming. We built stack.new to ease that pain.

During the past twenty years, so much has changed in the IT office. Two decades ago, we were still using dial-up modems. Now, the entire world wide web is at our fingertips, and our world of IT is more efficient but complicated too. A few significant IT trends have also developed during this time. One of the most important is the cloud that has also become a common buzzword in business. Like many buzzwords, there is a lot of excitement and confusion surrounding the term.