In part 1 of the RAP blog we focused on an overview of Rapid Adoption Packages, Part 2 will now focus on the use case package specifics and how these can help with customer goals. With Rapid Adoption Packages Customers have the option to select a number of use cases which are specifically designed exactly to do this, there are currently 9 available use case packages and they include...
Recently, about a month after our public health crisis started in the US, I opened my mailbox. Inside was a printed public service announcement sent from the mayor of my little community northwest of Denver. It had cute graphics of cartoonish townsfolk wearing facemasks, and the content conveyed reasonable, folksy messaging about social distancing and sheltering in place.
A lot has changed in the past few weeks. And the percentage of us working from home (WFH) has increased tremendously. With increased WFH, we rely more on email communication, and this increases the opportunities for abuse by others. One thing that has stayed constant: bad people want to do bad things. As we have seen in the past, when one avenue of attack is restricted, the fraudsters redouble their efforts in other areas, and online fraud attempts are already increasing during our new normal.
All you telecom engineers out there must have already heard of fault management, right? Well, those of you who haven’t yet heard of it and need to understand what it’s about, worry no more! I’ll help you. Let’s start by defining the term.
In February, we announced the general availability of InfluxDB on Google Cloud, as well as a rich set of integrations that allow you to use our time series data platform to monitor your Google Cloud services, store sensor data from Google IoT core, and send your time series data to Pub/Sub for analysis on Google AI Platform.
From the very beginning, the Elastic Stack — Elasticsearch, Kibana, Beats, and Logstash — has been free and open. Our approach is not only to make our technology stack available for free, but to make it open — housed in public repositories and developed through a transparent approach with direct involvement from the community. Two simple principles — free and open — broke down barriers and enabled many amazing things.
Even though search is the primary function of Elasticsearch, getting search right can be tough — and sometimes even confusing. To retrieve your data in the most efficient way from Elasticsearch, sometimes you’ll need to overcome some Lucene’s obstacles. While you need to familiarize yourself with Lucene Query Syntax for advanced Kibana use, Lucene’s implementation within Elasticsearch still has some challenges.
We’re excited to announce that Zendesk is now available as a pre-built content source, along with a host of others, as part of the Workplace Search application. With more than 130,000 customers in 30 countries, Zendesk has become one of the de facto customer service platforms in the world. Each day, millions of users interact with support agents via the cloud-based tool regardless of the support channel they choose.
