Operations | Monitoring | ITSM | DevOps | Cloud

Not everyone on your team lives in LogicMonitor — some might never go into the platform! But that’s okay because LogicMonitor’s Alert Integrations are designed with extensibility in mind. LogicMonitor’s flexible approach to alerts ensures that you receive alerts in the place you work, alerts are routed to the right team member, and you are not overwhelmed by alert storms or alert fatigue.

Shouldn’t your alerts be doing more of the work for you? A noisy channel with every alert from hundreds of monitors and microservices is a chaotic place to actually find the incidents that are impacting your customers. And it still requires a heck of a lot of human intervention. We think it’s time for something better. Today we’re releasing Alert Routing: the next phase of worry-free automation from FireHydrant.

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.

An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.

Since the release of Grafana 9.0, we have been listening to feedback for Grafana Alerting from both our customers and the Grafana community forums. We have heard many of your recommendations, suggestions, and frustrations and have made significant improvements to Grafana Alerting since it became generally available last year. Here at Grafana Labs, we are always striving to improve our product and provide the best possible experience for our users.

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages.

Between on-premises data centers and private, public, and hybrid clouds, today's networks have never leveraged a more comprehensive range of technologies, nor have those technologies been this interconnected. The result is that networks are now far more capable than ever before, and are able to augment their capabilities by leveraging other technologies to their highest and best use.