Operations | Monitoring | ITSM | DevOps | Cloud

Our conversations at the recent ServiceNow® World Forum in London highlighted a growing interest in how enterprises can make better use of the operational intelligence available across their existing IT environments.

Learn what continuous data protection is, how it reduces data loss, and how it supports lower recovery point objectives. Table of Contents A backup can complete exactly as scheduled and still leave you with more data loss than your business can tolerate. Imagine this scenario. Your business database is backed up at midnight every night – but one afternoon, it fails at 4 p.m. Everything written in the 16 hours leading up to this failure falls outside your latest recovery point.

AI coding tools have changed how fast software ships. They haven’t changed who runs it. Every extra release, alert and incident still lands on the same SRE, Platform and DevOps teams, and 78% of technology leaders report more incidents since adopting AI-generated code. So operations teams are turning to agents too. Six in 10 enterprise leaders are piloting, deploying or evaluating automated incident response, according to Caylent.

Agents have quickly become part of the tech landscape as organizations embrace AI across their businesses. But embracing agents also means embracing the monitoring best practices that have long been part of engineers' workflows: tracking performance, catching errors, and responding to incidents But it doesn't stop there. Agents also introduce new challenges.

In 2025, attackers reached the Salesforce data of hundreds of companies without breaking into Salesforce. They used access tokens belonging to an AI chat agent. Google's threat intelligence team counted more than 700 potentially affected organizations, and because the tokens belonged to a trusted app, they carried the attackers past safeguards such as MFA. Enterprises already know how to manage this kind of risk for people.

AI Signals adds a standard set of AI dimensions to your dimension picker, plus custom dimensions built from your own data. Not every team needs all of them. The ones you don’t use make the ones you want harder to find. Cleaning that up used to require an engineer to run a script every time an account team needed a change. We identified the bottleneck and automated it, so account teams can manage dimensions themselves and engineering stays focused on product work.

Azure cost exports sometimes fail with a server error and then succeed on the next try. Some reports cover only part of the month. Large tenants get rate-limited when they request a lot of data at once. Each of these things can leave a gap in your Azure history. You normally find the gap when finance compares the Azure total in CloudZero to the Microsoft invoice.

AI cost per query is your total AI serving spend divided by the number of queries served over the same period. It combines model API charges (input and output tokens), retrieval and orchestration overhead, and shared infrastructure. Most production text queries cost between $0.0005 and $0.02. It's the base unit of AI unit economics, and the number finance needs before any ROI claim holds up.