Operations | Monitoring | ITSM | DevOps | Cloud

IT4IT is a relatively new entrant in ITSM frameworks and ITIL practices, with the first version released only in October 2015. The past decade has seen rapid innovation, and companies that could change and innovate quickly have had the edge over the rest. The framework arose out of a need to support rapid changes in organizations and, at the same time, manage risk and compliance. Read on to know more about this new standard and how it works.

We’ve said it before, and we’ll say it again: Improving employee experience is the bedrock of modern IT service management initiatives. Managing day-to-day technology operations and user needs has become more and more challenging, compelling technology to modernize its delivery of services.

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt it was a part of the process. But soon, I grew more interested in how products can help achieve business differentiation.

Some organizations use proactive maintenance strategies for keeping assets in good condition and some use reactive maintenance strategies and other organizations use both these practices. So how will you decide which type of maintenance strategy will work best for your organization that we will cover in this blog! Other than that, we will know the objective of maintenance management, what are the benefits of using reactive & proactive maintenance management. So, let us begin.

Vendor risk ranks alongside cybersecurity, compliance, reputational, and financial risks as one of the top risks to any organization. With any risk, you need to identify, monitor, and mitigate that risk, especially when it comes to your supply chain. The question for someone in my role as a senior manager of compliance management is: What level of risk is being posed and why? Stated another way: Do I really know what my supply chain is doing?

Managed Service Providers or MSPs in asset management, which started as remote IT support and troubleshooting in the 90s, have evolved into one of the most prominent IT business models. According to a Statista’s report, the global MSP market share was valued at 152.02 billion USD in 2020 and is expected to grow close to 274 billion USD by 2026. Rather than just troubleshoot or monitor remote IT systems, MSPs these days offer services that manage the IT infrastructure for organizations entirely.

DevOps is not just a set of practices but a culture that focuses on collaboration. Thus, its primary goal is to foster improved communication between software development and operations teams. There’s, more or less, a perfect DevOps tool for every job. This article will cover the 10 best of them so you can make informed choices.

The process of managing software assets has become challenging. It requires a lot of work to track each asset’s lifecycle, from the time it has been acquired and installed until renewal or disposal, given the number of software programs even small-sized businesses utilize. IT, Ops, and business teams are under increased pressure to manage their software applications well as firms step up their attempts to undergo digital transformation.

Having a unified central help desk software has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions. This is much better than having disparate systems with no role definitions as such. Customer interactions help cement relations, ultimately contributing to brand building in a big way.