%term

The latest News and Information on IT Service Management, Service Desk and related technologies.

Is It the End of Abundance in Tech?

Apr 9, 2024 By Alice Burke In SolarWinds

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

Read Post

SolarWinds

Blog
ITSM

Read more about Is It the End of Abundance in Tech?

5 Best AI IT Support Tools in 2024

Apr 9, 2024 By Marina Lammertyn In InvGate

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

Read Post

InvGate

Read more about 5 Best AI IT Support Tools in 2024

InvGate Insight, Included in Gartner's Voice of the Customer For Software Asset Management Tools

Apr 9, 2024 By Celeste Mottesi In InvGate

InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Read Post

InvGate

Read more about InvGate Insight, Included in Gartner's Voice of the Customer For Software Asset Management Tools

Build vs Buy Software: What is the Difference?

Apr 9, 2024 By Ekaterina Glozshtein In Alloy Software

Both options have limitations and advantages, but how do you understand whether to build or buy before considerable investments are made?

Read Post

Alloy Software

Read more about Build vs Buy Software: What is the Difference?

IT Asset Management (ITAM) Best Practices

Apr 9, 2024 By Suraj Niyogi In Infraon

In the fast-paced realm of modern business, efficiently tracking and managing a diverse array of assets, from hardware and software to virtual and non-IT resources, is an imperative task. Implementing a robust IT Asset Management (ITAM) process is the key to achieving this seamlessly.

Read Post

Infraon

Read more about IT Asset Management (ITAM) Best Practices

Finding the Sweet Spot Between Innovation and Optimization

Apr 8, 2024 By Melanie Achard In SolarWinds

Balancing growth and performance optimization is a constant tension in all aspects of business. This is particularly true in DevOps, where there’s a drive to release more features faster to out-pace the competition and a need to stabilize and optimize existing system performance to deliver the best user experience. Yet most DevOps budgets and resources are shrinking. With each release, teams are forced to make difficult trade-off decisions.

Read Post

SolarWinds

Blog
ITSM

Read more about Finding the Sweet Spot Between Innovation and Optimization

Causal Discovery with Language Models as Imperfect Experts

Apr 8, 2024 By ServiceNow In ServiceNow

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

View Video

ServiceNow

Read more about Causal Discovery with Language Models as Imperfect Experts

Vulnerability and risk management: How to simplify the process

Apr 8, 2024 By Ivanti In Ivanti

It’s like a faded Polaroid from a bygone era: The day when a computer with centralized software was safely locked away in an office. That’s because it is a bygone era for most organizations – wistfully recalled but wildly out of touch with the present.

Read Post

Ivanti

Read more about Vulnerability and risk management: How to simplify the process

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

Apr 5, 2024 By Abhirup Sarkar In Infraon

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.

Read Post

Infraon

Read more about Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

Introducing Squadcast and ServiceNow Bidirectional Integration For Enhanced Operational Efficiency

Apr 4, 2024 By Squadcast In Squadcast

Discover everything about the powerful ServiceNow Squadcast bidirectional integration, its key features and benefits, designed to streamline incident resolution and enhance collaboration within your DevOps and IT teams. Key takeaways:Accelerate Incident Response: Streamline incident response and accelerate resolution directly through Squadcast and ServiceNow Enhanced Learning and Retrospectives: Simplify tracking, retrospectives, and learning for your engineering team, ensuring a more efficient and productive incident management process.

View Video