Operations | Monitoring | ITSM | DevOps | Cloud

In the past year alone, we’ve seen just how much a single outage can disrupt and how much stronger teams become when they learn from it. From the July 16, 2024 incident to the widespread June 2025 outage, it’s clear that incidents are inevitable. The question is: how do you transform each disruption into an opportunity to improve your processes for the next one?

A DIY project to turn alerts into real-world signals using FireHydrant’s Hacker Mode.

June 12 started like any other Wednesday–until the internet broke. It started with Google Cloud’s Identity and Access Management (IAM) system, but the fallout hit everything built on top of it. Widespread service degradation swept across core Google products and third-party platforms. Gmail, Docs, Meet, and Chat went dark. Cloudflare services were unavailable. Developer and AI tools faltered.

When an alert comes in, it’s not always obvious who picked it up. You might see an issue sitting unresolved, but no one has said anything yet. Was it acknowledged? Is someone already working on it? These are questions that teams deal with every day – especially when multiple people are on duty and the pressure is on.

Today, BigPanda released our first-ever research report based on data gathered from our agentic IT operations platform. Our Monitoring and Observability Tool Effectiveness for IT Event Management report provides insights and benchmarks on incident detection and noise reduction for 130 enterprise organizations, including the monitoring and observability data sources integrated with BigPanda.

You’re likely here because you heard the news: Atlassian ended new sales for OpsGenie on June 4, 2025, with a complete shutdown scheduled for April 2027. For years, OpsGenie has been the backbone of on-call management for countless teams. It might have been your team’s trusted solution too. But now, that chapter is closing. The pressure to find an OpsGenie alternative for on-call is real. However, you can’t just pick any tool and hope it works for your team.