Operations | Monitoring | ITSM | DevOps | Cloud

Live Call Routing is a direct line that connects incoming calls to on-call engineers. It captures human-reported incidents that monitoring tools might miss—closing the loop between automated alerts and real-world observations so nothing falls through the cracks. It helps you respond to critical incidents faster by eliminating manual call routing, reducing response times from minutes to seconds.

With Puppet, patching is faster and easier than ever. Watch this video to learn how to set up and run a patch job with Advanced Patching in Puppet Enterprise Advanced. Puppet's Barr Iserloth and Liam Sexton cover activating Advanced Patching, creating a patch group, and running a patch job from the Puppet Enterprise console. Highlights include the easy-to-use patching GUI, custom patch groups for cross-OS patching, streamlined scheduling that obeys your defined maintenance and blackout windows, and reporting that shows you where each patch was applied.

High CPU utilization alerts can overwhelm IT teams and disrupt user productivity—especially in virtualized environments. In this video, see how Resolve automates the end-to-end remediation process for sustained CPU spikes. From detecting alerts and creating incidents to gathering host data, verifying VM configurations, and dynamically adding vCPUs—watch how Resolve eliminates manual effort and speeds up incident resolution.