Operations | Monitoring | ITSM | DevOps | Cloud

What Are AI Inference Costs? [And How To Manage Them]

If you’re building or running AI-powered features in production, you need a clear understanding of inference costs. Get it right, and you can turn your AI investments into profitable growth. As Larry Advey, Director of Cloud Platform and FinOps at CloudZero and a member of the FinOps Foundation Technical Advisory Council, puts it: “AI investments will only continue to grow.

7 Techniques Supporting Consistent Quality Across Web Graphics

Digital media moves fast. Maintaining a visually appealing site requires a well-defined plan. High-quality graphics build trust with your users. They keep them engaged longer. When images look pixelated or messy, your professional image suffers. You need a set of rules to keep every visual element looking its best. These techniques help you manage assets without losing speed or clarity. Focusing on a few key areas makes a big difference in how your audience sees your work. Let's explore how to maintain sharp and professional web graphics.

5 Ways ShyftOff Simplifies Contact Center Operations and Improves Customer Experience

Contact centers are at the heart of customer perception regarding a certain brand. For instance, if the experience is positive, the customer feels that he or she is being well cared for. However, it is not an easy task to manage agents, balance the volume of calls, and ensure that the service is of high quality. Many organizations face difficulties in scheduling, performance measurement, and making sure that each customer is served in an efficient manner. ShyftOff is here to help organizations deal with these complexities in an intelligent manner that will improve the customer experience.

Emerging Cyber Threats Every Organization Should Know

Cyber threats in 2026 are evolving faster than most organizations can comfortably manage. Attackers are using automation, artificial intelligence, and scalable attack models to target businesses of every size. What used to be handled in isolation by IT teams is now a boardroom concern. A single breach can disrupt operations, damage trust, and create long-term financial consequences. Leaders are starting to recognize that cybersecurity is not just about tools but about strategy, governance, and accountability across the organization.

AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS

Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. It is a wide-ranging, thoughtful discussion on anxiety, complexity, and the promise of AI, with a surprisingly funny detour into why the robots might eventually just leave Earth for Pluto.

Multi-Agent AI SRE Has Landed and Its Built for Your Most Complex Stacks

Once upon a time, a monolith running on a handful of servers meant that incident management, even at 2:17 AM, was something a single generalist could handle. One person with enough context across the stack could reasonably diagnose whether the database was choking, a config had changed, or a server was running hot. They’d fix it and go back to sleep.

Stop Vibe Coding Everything: The Case for Spec-Driven Dev

Spec-driven development with AI coding agents could change how you build software. In this GitKon 2025 talk, Erik Hanchett, Senior Developer Advocate at AWS, breaks down why AI coding assistants perform dramatically better when they start with structured specifications instead of raw prompts. If you've been vibe coding your way through complex features and wondering why your AI keeps going off the rails, this is the video for you.

AI in DevOps: How MCP and Puppet Are Changing Infrastructure Automation

AI adoption in DevOps is accelerating, but trust, accuracy, and real-world usability still matter. In this conversation, Jason St-Cyr sits down with Jessica Gao, Product Manager at Puppet, to unpack how AI is actually being used in infrastructure and operations teams today, and what’s changed over the last 12–18 months. They dive into why enterprises are moving past generic code generation tools and toward domain-specific, MCP-powered AI that integrates directly into existing workflows.