Operations | Monitoring | ITSM | DevOps | Cloud

There are many conversations about the use of AI, particularly how engineering teams are using it in their coding workflows. Manual work is being replaced by agent-driven automation, and human value increasingly lies in the higher-order work: writing specs, thinking through architecture, steering the direction, exercising taste, and reviewing the output.

Resilience Testing (RT) Agents scan your CD pipelines and Kubernetes workloads for resilience risk before it reaches production, then generate and run the chaos experiments or load tests needed to confirm it.

Most MSPs are already experimenting with AI in some form, and every vendor at every conference has an AI for MSPs pitch ready. Few have stopped to check whether their own operations are solid enough to scale. Our 2026 IT Trends Report found that three-quarters of IT leaders believe they have an AI policy, while fewer than half of help desk staff agree. That’s the real risk: AI doesn’t fix drift, unclear ownership, or gaps between what’s documented and what’s actually happening.