The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure.

BigPanda allows you to resolve incidents quickly and easily in real-time, and drive IT Ops performance using reports and analytics. Here's a quick overview of Operations and Analytics consoles.

Our software can make your life at work easier. InvGate Insight, InvGate Manage, and InvGate Service are complementary offerings that improve IT support, request management across all business areas, and IT asset management.

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus.

Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.