Configuring an effective incident management process
This video helps administrators understand the key admin configurations required to set up an effective incident management process in ServiceDesk Plus.
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As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.