For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

We’re pleased to announce that ServiceNow has been named on the Fortune World’s Most Admired Companies list for the third year in a row, ranking No. 5 in the Computer Software category. The list recognizes the top-rated large US companies according to executives and directors from the companies, as well as external analysts.

Feel like you're working through the same tickets and tasks over and over and over again? Breakout of your IT Groundhog Day time loop with the help of scripts and automation. Helpdesks and IT teams are inundated with repetitive, time-consuming, often low-value tasks that distract from larger strategic projects. With most IT leaders saying their staff is already stretched thin, this leaves little room for important projects that will lead to greater organizational productivity and efficiency.

Collaboration apps, such as Microsoft Teams, have become critical during the pandemic because they enable employees to stay connected and engaged while they work. Just how critical? Microsoft reported 270 million Teams users in January 2022, up from 75 million in April 2020, a few weeks into the pandemic, according to ZDNet. Teams and similar apps have proven essential to the remote workplace. ServiceNow is one of the companies benefiting from Teams adoption.

Do you know how to get consulting clients? If you want to know how to get business consulting clients, you’ve come to the right place. In this guide, we will break down all you need to know about building a consulting client base. With a range of marketing channels at your disposal, there’s no shortage of ways to get consulting clients for your business. Let’s dive straight in. ‍

When Fred Luddy founded ServiceNow nearly 20 years ago, he envisioned a company built on two pillars: empathy and optimism. To this day, we approach every challenge with the optimism that we can solve it and the empathy to guide our way. These are amazing times we live in. Yep, I said it: amazing. Sure, we have big challenges, but it’s amazing that things are working, that the world is working. We’re playing a major role in that.

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Help desks became staples of the IT industry in the early 90s, earning their place by being the most efficient way to deal with calls from IT users. Help desks became the go-to means of dealing with IT troubleshooting as well as handling requests for guidance or new software. This trend rolled out alongside the general progression of IT in the workplace. During this time, technology began to integrate and support every aspect of the organization from marketing to customer service to HR.