Operations | Monitoring | ITSM | DevOps | Cloud

Many, many years ago, I was a computer science major at the University of Illinois, hoping someday I’d be able to write code for a living. I started my career in QA hoping to learn the ins and outs of software development. But it turns out I wasn’t very good at coding. I was just good enough to get a role as a sales engineer, where all I had to do was write code that could hold together for 30 minutes in a demo.

Cloud services have become an indispensable resource for businesses seeking agility, scalability, and innovation. However, with this increased reliance on the cloud comes the challenge of managing and optimizing costs effectively. For Chief Financial Officers (CFOs), understanding and tracking cloud cost metrics is crucial to maintaining financial health and ensuring strategic investments yield the desired returns.

Self-hosted or fully managed? Learn how mid-size engineering teams can pick the right hosting strategy for control, cost, and scalability.

If you’re stuck choosing between PagerDuty vs. Spike for alerting, you’re in the right place. I wrote this blog post to help you make a clear choice. To do this, I signed up for both tools and ran a full, hands-on comparison to see which one performs better in real-world scenarios. This detailed analysis will show you the key differences, declare a clear winner based on a 25-point scoring system, and give you the confidence to pick the right tool for your team. Let’s get started.

In this ecosystem update, we share details of 11 new data centre locations now available on the Console Connect platform, along with new global on-ramps across the ''big three'' cloud providers. Across the U.S., we’ve expanded our footprint in New Jersey, Florida, Utah, and Ohio, giving you access to more local data centres with ultra low-latency connectivity.

A PostgreSQL setup that performed well with 10,000 users starts to show strain at 100,000. Queries that once returned in under 50ms now take over 2 seconds. The connection pool regularly hits its limit during peak usage, leading to timeouts and degraded performance. This blog focuses on practical ways to reduce query latency by 50–80% and increase throughput for high-concurrency environments.

Zoho CRM integration is a game-changer for businesses that want to convert raw customer data into powerful, crystal-clear insights. In an era where every click, call, and customer interaction generates valuable data, the ability to instantly connect your CRM with analytics and data visualization platforms can make the difference between thriving and merely surviving. Imagine having a live, visual pulse on your sales pipeline, customer behaviors, and revenue forecast all in one place.

Transaction logs play a crucial role in database management, especially in SQL Server databases. These logs meticulously record every transaction and the corresponding changes made to the database. Such detailed tracking is indispensable for identifying issues and restoring the database to a specific state and time if any failures occur. In SQL Server, every database includes a transaction log, a feature that is always enabled and cannot be turned off.

"Show me all critical incidents from the last week." "Create an incident for the payment API being down." "What was the root cause of that database incident last Tuesday?" If you've ever wished you could just ask Claude (or any MCP client) to handle incident management tasks instead of context-switching between chat and your incident management dashboard, you're going to like what we built.

Application metrics are structured, quantifiable signals that reflect how your software behaves in production. They capture key aspects of performance, response times, error rates, throughput, and resource usage, giving you a real-time view into the health of your system. Tracking the right metrics helps detect regressions early, surface latent issues before they impact users, and guide optimization decisions based on hard data, not guesswork.