Operations | Monitoring | ITSM | DevOps | Cloud

October 2022

S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.

S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

Celebrating the power of the internet

International Internet Day (10/29) is an occasion for people to celebrate the great invention that transformed the way we live, work, and communicate. The day is an annual reminder of how far we have come since the creation of the internet and where it might take us in the future. Let us look into how the internet invaded every aspect of our daily lives and became indispensable.

Minimizing network downtime by integrating network monitoring solutions with ITSM tools

Being a network admin of an enterprise network, you know better than anyone how disastrous network downtimes might be. The cost of downtime study conducted by Gartner in 2014 found that network downtime costs $5,600 per minute on an average, but this number can range from $2,300 to $9,000 per minute. With organizations moving towards sophisticated networks built on hybrid infrastructures, network downtimes are becoming more frequent and costly.

Sponsored Post

Network automation tools and their importance in today's networks

A network, as we all know, is the linking of two or more devices for resource sharing, file exchanging, or electronic communication. In a huge network organization consisting of more than 10,000 devices, managing every device manually is a hectic task and near impossible for network admins. To overcome this challenge, a software-based feature known as network automation was invented. The main purpose of network automation is to automate tasks and reduce both the workload and human errors. This automation works through a network automation tool.

Never too late for database performance monitoring

A reliable database system is necessary in the IT operations of an organization to ensure unhindered delivery of information. This is especially true when it comes to business-critical applications, as disruptions in a database system directly impact the end-user experience, ultimately harming your revenue and reputation. Learn about the difficulties inherent to database systems and how monitoring helps resolve these problems.

How does a DNS work?

DNS resolution is the first step taken to form an internet connection. This includes when any device is being used to access a website or any type of internet-enabled application, such as e-commerce, CRM, or food delivery. These applications are connected to the internet via IP-backbone, which is typically controlled by a protocol named BGP (Border Gateway Protocol). Each application has a unique numbering schema on the internet, referred to as IP address.

Five worthy reads: Is merging artificial intelligence with your thoughts really a good idea?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn what brain-computer interfaces are, their crucial medical applications, and the ethical challenges they pose.

What does ServiceDesk Plus do? | Unified IT and enterprise service management platform

ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.

Simplify multi-client IT management with integrated RMM and PSA solutions

For managed service providers (MSPs), business revolves around their clients. Tasks like endpoint management, network monitoring, IT security enhancement, and SLA management are routine in the life of an MSP technician. Most standard tasks are handled through two major tools, namely remote monitoring management (RMM) and professional service automation (PSA) tools.

Startup and running configuration management

Configurations are considered the heart of network infrastructure. They are often adjusted to improve the overall workflow of the network environment. One small unnecessary change to a configuration can bring down an enterprise’s entire network infrastructure. Therefore, the changes made to configurations must always be checked to ensure they are in sync with the devices to improve efficiency and performance. A network configuration is generally divided into two parts: 1.

Overwhelmed with network infrastructure monitoring tools? Why go for many when you just need OpManager Plus?

Network infrastructure monitoring is a crucial part of modern IT business. You need a flawlessly functioning network to deliver services and products to the end users. As the size and complexity of a network grows, so do the stakes. Any issue in a large enough network will cause multiple repercussions, and network administrators fight an uphill battle trying to troubleshoot them. With the right sort of monitoring tool, you can ensure a better experience for both the users and the admins.

5 main features that make up the best website monitoring tools

We live in an era where people would rather take the crowded rush-hour subway than drive through slow moving traffic. Website visitors are likely to bounce if a page takes more than four seconds to load. Once gone, there’s a high probability they’ll never be back. Keeping a close watch on your website performance is the only solution for maintaining a high traffic website.

The future of work paves a new path to customer obsession

he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.

Common SQL Server challenges and how Applications Manager's SQL Performance Monitor helps you overcome them

Database management systems are an essential component of business applications. Over the years, MS SQL has earned its place in the hearts of database administrators (DBAs) as the most trusted relational database management system. It is still the go-to choice for many DBAs as it helps them leverage its extensive capabilities across various dimensions such as security, portability, transaction processing and analytics.

S2E2: Building efficient no-code automation with ServiceDesk Plus - Masterclass 2022

Learn to build effective no-code and low-code automation to rejuvenate ITSM practices like incidents, services, problems, changes, releases and more. Automate various service desk operations like classifying tickets, looping in technicians, streamlining communication, setting service level targets, systematizing ticket governance, performing custom actions and more. Further, we'll explore Zia, Zoho's AI-based assistant's capabilities to enhance service desk productivity.

S2E2: How to configure no-code automation with ServiceDesk Plus Cloud - Masterclass 2022

In this session, we'll explore how to revitalize major ITSM practices—like incidents, services, problems, changes, releases, assets, and more—with simple no-code and low-code automations. Learn how to deploy collision-free changes and to streamline various service desk operations with efficient automation on the GUI. Furthermore, we'll demonstrate ways to loop in experts, customize timely actions, keep stakeholders in the know, and conclude ITSM practices effectively.

Introducing ManageEngine CloudDNS for all your critical DNS infrastructure management needs

The DNS is the most critical part of network infrastructure and the only doorway to the internet. We at ManageEngine, a division of Zoho Corp, understand this criticality well and have carefully designed software that helps IT infrastructure management professionals securely manage their domains’ DNS records and elude modern problems in DNS management. We’re excited to introduce ManageEngine CloudDNS, the first critical infrastructure management software in our portfolio.

IT infrastructure monitoring

IT infrastructure monitoring as a whole picture is about keeping track of the health and performance of all the IT assets in a network environment. The network management system gathers data on various metrics, like availability, health, performance, and utilization. Then IT infrastructure monitoring transforms this data into useful statistics that help enterprises scale their businesses.

Device discovery: The path to total network visibility

For an organization to prevent cyberattacks, it first needs complete visibility into all the events that occur within its network. With this visibility, the organization can analyze risky behavior by users and entities, and take the necessary steps to proactively secure itself. However, if an attack were to still happen, the organization again needs complete visibility to identify how and from where the attacker entered the network.