Operations | Monitoring | ITSM | DevOps | Cloud

March 2024

MSP Lawsuit Underscores Importance of Multi-Factor Authentication (MFA)

Sacramento, CA law firm Mastagni Holstedt has alleged that its MSP LanTech LLC failed to protect it from a ransomware attack that took down its systems. According to ChannelE2E, Mastagni Holstedt is also suing LanTech’s backup vendor Acronis, which has denied any responsibility for the ransomware attack. We’ll be watching to see how it all shakes out. In the meantime, let’s look at what happened and what we can take away from it. Hint: multi-factor authentication matters. A lot.

Microsoft Releases Out-of-band Updates to Address Critical Windows Server Domain Controller Issue

In a recent development that has sent ripples across the IT landscape, Microsoft has identified a critical issue plaguing Windows Server Domain Controllers (DCs). This issue, originating from a memory leak within the Local Security Authority Subsystem Service (LSASS), has emerged as a significant concern for organizations relying on both on-premises and cloud-based Active Directory domain controllers to process Kerberos authentication requests.

MSP innovation requires a flexible toolkit

In a recent meeting, long-time N-able partner Wade Weppler of WW Works mentioned that one of his customers requires high availability for a business-critical application. “High availability,” in this case, meaning two fully replicated servers set up for nearly instant failover. Weppler solved this using Hyper-V’s native replication. “There’s no extra cost, other than the second server, but Hyper-V replication is complex to set up and manage,” he said.

Unlocking Growth: The Power of Peer Groups for MSPs

In this blog I want to delve into how and why Peer Groups offer a game-changing opportunity for business growth. Peer Groups serve as invaluable platforms where MSPs can come together to share insights and learn from each other’s experiences—good and bad—to enhance operational efficiency, and foster collaborative growth strategies.

Demystifying Zero Trust: Why MSPs Need to Take it Seriously

If you’re still relying on VPN servers to protect customers’ infrastructure, you could be leaving them as sitting ducks for cyber-attacks. This may sound like scaremongering, but VPN servers have increasingly come under the spotlight since COVID-19 forced the world to embrace remote working, and then again in 2021 as hackers shutdown the Colonial Oil Pipeline in the U.S. after gaining VPN access. However, VPN is now facing a much larger threat: an extinction event, driven by Zero Trust.