Operations | Monitoring | ITSM | DevOps | Cloud

AIOps

The latest News and Information on AIOps, alerting in complex systems and related technologies.

Impressions from Gartner IOCS 2023

Gartner’s IT Infrastructure, Operations & Cloud Strategies Conference (IOCS) is an annual event that attracts ITOps, SRE, and DevOps leaders from around the world. As Gartner explains, IOCS “brings the world’s technology leaders together to hear top trends, find objective answers, and explore topic coverage in addition to best practices. Gain the insights and guidance to create an effective pathway to the future and network with your peers.”

Why monitoring your application is important

Effective monitoring and observability tools are critical for modern enterprises. Daily operations, digital transformation, moving to a cloud-native architecture, and an ever-evolving tech stack all require ITOps, DevOps, and SRE teams to monitor increasingly complex systems. So what happens if your applications suddenly cease to function? Every moment of downtime translates to lost income, decreased customer satisfaction, and harm to your company’s reputation.

Understanding ServiceNow Incident Management: A comprehensive guide

You’re focused on swiftly identifying, analyzing, and resolving disruptions in IT services. And you know all too well that correctly deploying and adopting incident management holds the key to delivering a more reliable and responsive IT environment for your applications and services. That’s why you’re using or are considering using ServiceNow’s incident management to ensure a structured and efficient approach to handling your IT service incidents.

Automated incident response in ITOps: Here's everything you need to know

If you’re like most IT leaders, you realize that automating repetitive, low-level incident response actions is key to unlocking enhanced workforce productivity, improved IT services, minimized downtime, better user experiences, cost savings, and the freedom to focus on innovation. Yet you don’t know where to start – or maybe aren’t sure of the best approach.

Getting started with IT operations automation

Tech companies face a daunting challenge: a staggering 90% of their IT teams are stuck doing mundane, repetitive tasks, leaving only 10% to focus on strategic innovation. Companies know that automation is the solution to these repetitive, low-level incident response actions; however, many need support to begin automating.

The ultimate guide to incident management KPIs and metrics

IT incident management aims to swiftly identify, address, and resolve IT disruptions to restore normal service operations. Tracking IT incident management key performance indicators (KPIs) is a vital step toward minimizing disruptions for customers and users. But there are several different KPI and metrics choices, and it’s not easy to identify the right ones that can drive meaningful improvements in incident management.

What is Mean Time to Resolution - and why does it matter?

Mean Time to Resolution (MTTR) is a key performance indicator (KPI) that measures the average duration needed to restore normal operation for an application, service or piece of infrastructure component. Your MTTR directly impacts customer satisfaction, so you must have a keen understanding how it influences the reliability and availability of your services and applications to make informed decisions, enable operational efficiency, and ensure a seamless customer experience.

5 Ways AIOps Monitoring Benefits EUC Environments

The adoption of AIOps monitoring technologies has been somewhat slower in EUC than many other areas of IT. The legacy VDI and DaaS vendor tools set expectations low for many. It is still relatively common for us to come across potential customers who are using legacy tools and manually exporting 6 months of data into an excel spreadsheet to try and work out average and peak usage of resources such as CPU to then manually calculate alert thresholds.