Resolve's Zero Ticket Minute - Ep. 22
In this week’s Zero Ticket Minute: everyone is building AI agents, but no one is coordinating them. More agents = more chaos. The shift is to connect signal to resolution. That’s how you reduce tickets.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on AIOps, alerting in complex systems and related technologies.
Why Network Operations Needs Data-Centric AI
The discussion around AI in infrastructure and operations has become increasingly model-centric. Teams want to know what model a platform uses, how current it is, how much reasoning capacity it has, and how quickly it can be updated as the model landscape shifts. Those are reasonable questions, but they tend to arrive too early. In production operations, the more consequential question is what happens to the data before any model is asked to interpret it.
Enhancing Your Search Skills with Liang Chen
What does it take to reinvent network visibility from the ground up? In this episode of Next-Gen Network Heroes, Bob sits down with Liang Chen, Senior Network Architect at Texas Children’s Hospital and creator of a next-generation network traffic analyzer built for real-time, packet-level visibility. Liang shares how he built a platform capable of analyzing traffic at up to 200Gbps with zero packet loss—unlocking deeper network forensics and faster troubleshooting in mission-critical environments.
True Visibility: How Liang Chen is Rethinking Network Monitoring
What happens when deep networking expertise meets low-level programming and a passion for invention? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Liang Chen, Senior Network Architect at Texas Children's Hospital and a true innovator in network performance and visibility. With more than 25 years of experience in networking, plus advanced expertise in programming languages like C and Assembly, Liang has built his own next-generation traffic analysis platform from the ground up—designed to provide real-time, packet-level visibility at massive scale.
How to Monitor Applications and End User Experiences
In this video, see how Skylar One helps you understand the impact of changes on application performance and the end user experience. By tracking service level metrics across an e commerce environment, you can quickly identify when performance degrades and how it affects user behavior. Explore how Skylar One enables: With Skylar One, teams can quickly connect performance changes to real user impact, helping ensure a consistent and reliable digital experience.
What Leading Engineering Teams Teach Us About Operational Truth
Modern operational environments are intricate ecosystems shaped by distributed architectures, accelerating change cycles, and a constant influx of telemetry. The complexity itself is not the issue. The issue is how teams construct understanding inside that complexity. After years of expansion across cloud, edge, third-party services, and internal modernization efforts, many organizations now have abundant data but limited confidence in the meanings behind it.
How Modern Ops Lost Their Bearings
Modern operations carry a quiet contradiction. Organizations have never had more data, more dashboards, or more instrumentation, yet teams increasingly struggle to gain a reliable sense of what the environment is actually doing. The problem is not the absence of information. It is the absence of bearings. This drift did not happen suddenly. It accumulated across years of transformation.
Operational Intelligence and the Hidden Structure in System Logs
Most IT teams do not suffer from a lack of data. They suffer from the amount of effort required to make sense of it. Every network device, application, cloud service, and infrastructure component generates a constant stream of machine output. Logs capture state changes, failures, retries, warnings, and thousands of other small signals about how systems behave. The problem is that raw logs are hard to use at operational speed.
Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal
In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.
Driving Innovation: A Bias Towards Action with Greg Freeman
AI is changing network operations faster than ever. In the latest episode of Next-Gen Network Heroes, Bob sits down with Greg Freeman of Lumen Technologies to talk about what it takes to innovate across one of the world’s largest telecommunications networks. From deterministic workflows to agentic AI, Greg shares how his team is using automation, analytics, and AI to improve network reliability, customer experience, and operational efficiency at scale.