Operations | Monitoring | ITSM | DevOps | Cloud

How Harness AI Helps Scale Platform-Wide Support | Harness Blog

--- Key Takeaway: Harness AI helped deflect 95% of the platform support tickets for a major financial institution --- These days, success is often measured by what doesn’t happen: When things go right, the software delivery platform is invisible. But what happens when an organization’s delivery velocity increases multifold? Can the platform still stay out of the way?

An Oh Dear skill for use in Claude Code or Codex

AI coding agents are getting good at calling tools. Claude Code, Codex, and others can run shell commands, parse JSON, and reason about the results. But they need to know what tools are available and how to use them. That's what skills are for. A skill is a small package of documentation that teaches an AI agent how to use a specific tool. We've built one for Oh Dear.

Smarter Alerts, Faster Root Cause, & Proactive IT Ops with SolarWinds AI Observability

Discover how AI is transforming IT operations with SolarWinds Observability. In this video, we showcase powerful new AI-driven features designed to help you detect issues faster, reduce alert noise, and stay ahead of performance problems across your entire stack. From applications and databases to networks, cloud infrastructure, and end-user experience SolarWinds AI delivers deep insights where it matters most.

7 Techniques Supporting Consistent Quality Across Web Graphics

Digital media moves fast. Maintaining a visually appealing site requires a well-defined plan. High-quality graphics build trust with your users. They keep them engaged longer. When images look pixelated or messy, your professional image suffers. You need a set of rules to keep every visual element looking its best. These techniques help you manage assets without losing speed or clarity. Focusing on a few key areas makes a big difference in how your audience sees your work. Let's explore how to maintain sharp and professional web graphics.

5 Ways ShyftOff Simplifies Contact Center Operations and Improves Customer Experience

Contact centers are at the heart of customer perception regarding a certain brand. For instance, if the experience is positive, the customer feels that he or she is being well cared for. However, it is not an easy task to manage agents, balance the volume of calls, and ensure that the service is of high quality. Many organizations face difficulties in scheduling, performance measurement, and making sure that each customer is served in an efficient manner. ShyftOff is here to help organizations deal with these complexities in an intelligent manner that will improve the customer experience.

Emerging Cyber Threats Every Organization Should Know

Cyber threats in 2026 are evolving faster than most organizations can comfortably manage. Attackers are using automation, artificial intelligence, and scalable attack models to target businesses of every size. What used to be handled in isolation by IT teams is now a boardroom concern. A single breach can disrupt operations, damage trust, and create long-term financial consequences. Leaders are starting to recognize that cybersecurity is not just about tools but about strategy, governance, and accountability across the organization.

AI in DevOps: How MCP and Puppet Are Changing Infrastructure Automation

AI adoption in DevOps is accelerating, but trust, accuracy, and real-world usability still matter. In this conversation, Jason St-Cyr sits down with Jessica Gao, Product Manager at Puppet, to unpack how AI is actually being used in infrastructure and operations teams today, and what’s changed over the last 12–18 months. They dive into why enterprises are moving past generic code generation tools and toward domain-specific, MCP-powered AI that integrates directly into existing workflows.

Meet Your Virtual Responder: PagerDuty's SRE Agent for AI-Driven Reliability

Modern SRE teams face an overwhelming challenge: too many signals, too little time. Incidents are faster, systems are more complex, and reliability targets only get stricter. What if you had a teammate who could jump in instantly—context-aware, tireless, and armed with your runbooks, metrics, and alert data? Introducing PagerDuty’s SRE Agent, the next evolution in AI-driven operations.

How a Runtime Aware AI SRE Agent Transforms System Reliability

A runtime aware AI SRE extends existing AI SRE approaches by moving beyond telemetry correlation into runtime-validated reliability. While the majority of AI SRE tools accelerate incident triage using logs, metrics, and traces, they cannot confirm execution behavior if critical runtime signals were never captured. By generating on-demand evidence inside running services, AI SRES can eliminate slow redeploy cycles, ensuring your distributed systems remain resilient under real-world traffic conditions.