IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is not exactly breaking news. But what continues to slip under the radar of many ITOps teams is how to unlock AI's true potential. To know this, there's a dire need to understand the already critical and soon-to-be popular use cases.
Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.
Generative AI is all the buzz these days with the popularity of platforms and tools such as ChatGPT, Bard, Scribe, Jasper, and others experiencing exponential growth. This is a technology that has come to the fore with the force of a runaway train that’s bringing us head long into the future at the speed of light. It is transforming everything we do from writing code to making travel plans. And cybersecurity is no exception.
