Operations | Monitoring | ITSM | DevOps | Cloud

With over 10,000 questions answered and a 99% satisfaction rate in just 90 days, ElasticGPT, our internal generative AI assistant built on Elastic’s Search AI Platform, is transforming how our teams find information, make decisions, and complete day-to-day tasks. Matt Minetola, CIO, explains how ElasticGPT helps employees access company knowledge faster using natural language queries. Learn how we’re using retrieval augmented generation (RAG) and a secure, scalable architecture to deliver trusted, real-time AI experiences across the organization.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

Our first AI/ML capability, Continuous Verification, made Harness the first Continuous Delivery tool to understand observability telemetry and trigger rollbacks when deployments caused trouble. We knew we could do more to eliminate the friction involved in its setup. Deploying with confidence shouldn't require a coordination meeting between DevOps, SREs, and developers just to configure the right health checks. That’s why we’re introducing the next generation: AI Verification and Rollback.

Harness AI enhances your chaos engineering capabilities by leveraging artificial intelligence to automate and optimize reliability testing and analysis. One of the challenges of scaling up the Chaos Engineering practice within the organization is skilling up the users to create or run chaos experiments and to come up with solutions to mitigate the risks that are identified during the chaos experiment execution. The Chaos Engineering module comes with an AI Agent called "AI Reliability Agent" that helps in these aspects.