Operations | Monitoring | ITSM | DevOps | Cloud

This blog is based on an Upsun livestream discussion featuring Guillaume Moigneu, Field Engineer, and Thomas di Luccio, Product Manager at Upsun. The conversation was moderated by Greg Qualls. We utilized AI tools for transcription and to enhance the structure and clarity of the content. When Black Friday approaches, the stakes are high for eCommerce businesses.

We’re thrilled to share the exciting news that Nexthink has been recognized as a Customers’ Choice in the inaugural 2025 Gartner Peer Insights Voice of the Customer for DEX Tools. In our view, what makes this recognition truly special is that it comes directly from the people who know our platform best – the IT leaders who use Nexthink every single day. Apart from this, we are recognised as a Leader in the Gartner Magic Quadrant for DEX Management Tools for the second consecutive year.

When your active time series is in the billions and the total number of data points you need to monitor runs into the tens of trillions, you need a high-performance observability solution with operational simplicity. Streaming behemoth Spotify is one such case. Their observability team chose VictoriaMetrics as the fastest monitoring and observability solution on the market.

FinOps teams have been expected to understand millions of dollars in cloud and AI spend using tools that a handful of (usually technical) specialists can operate. Dashboards, filters, exports, and SQL have been the norm. That era is over. CloudZero is now bringing AI directly into the FinOps workflow so anyone in the business can ask natural-language questions about cloud and AI spend, and get accurate answers back from the platform.

When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated shields is an essential (and often unsung) foundation: robust IT Asset Management (ITAM). For CIOs guiding mid-sized and enterprise organizations through an increasingly perilous digital landscape, ITAM offers not just operational clarity, but a powerful first line of cyber threat defense.

There's a moment every engineering leader hits when implementing AI where they realize that no one really knows what they're doing. Not your competitors. Not the consultants. Not even the executives pressuring you to show results yesterday. Everyone is figuring this out in real time, and beneath the confident vendor pitches and LinkedIn thought leadership, the truth is messier than anyone wants to admit.

IT help desk automation has evolved far beyond scripts and workflow triggers. It refers to intelligent, agentic systems that enrich, triage, diagnose, and recommend or execute actions before a human ever touches the ticket. Modern automation gathers the context engineers normally have to hunt for and presents issues as decision-ready cases. In IT, we love predicting the end of things: data centers, passwords, and yes, tickets. Zero Ticket IT often gets misunderstood in that same category.

Inventory planning is essential for any organization that needs to track supplies, equipment, and materials efficiently. Schools, construction companies, IT departments, and other industries must manage inventory effectively to avoid shortages, optimize stock levels, and reduce costs. A well-structured inventory management plan ensures that essential resources are available when needed while preventing unnecessary expenditures and delays.