Help desk technicians form the front line of support in identifying, troubleshooting, and preventing end user performance issues (and costly downtime) for key applications and services. They need to quickly identify the scope of the issue and route the critical details required to fix the issue – fast. Goliath Technologies increases the troubleshooting and remediation abilities of help desk technicians by placing a vast array of tools at their fingertips.
The Goliath Application Availability Monitor (GAAM) received significant interest from many industries and clients when it was launched in October 2017, but Managed Service Providers such as MTM, HCL, CSC, CDK Global, CloudShape, Dizzion, and others embraced this new technology quickly and enthusiastically.
Goliath Technologies has been a strong player in the Citrix ecosystem for quite a while now with multiple products such as their Performance Monitor, Application Monitor and Netscaler Monitor. The solutions already had support for VMware vSphere to monitor virtual machines and the physical infrastructure, and since the newest version, the Goliath Performance Monitor also supports VMware Horizon.
Philadelphia, PA – March 6, 2018 – Today Goliath Technologies announced the release of their new Goliath for VMware Horizon product suite. This innovative product provides a different approach to VMware Horizon monitoring that brings together VMware Horizon session data, end user experience, metrics from the underlying infrastructure, and proactive application availability monitoring into a single product and console.
The Goliath Application Availability Monitor is an industry-first software that provides organizations of all sizes with an early warning system, alerting IT administrators of access and performance issues with business-critical applications before their end users ever attempt to logon. IT professionals everywhere can now receive customizable alert notifications and warnings to exact failure points in the workflow for desktop virtualization platforms like Citrix, VMware or RDS.
Philadelphia | October 2017: Goliath Technologies is proud to announce the release of their Application Availability Monitor; this progressive technology will generate application/desktop availability and failure alerts, identify the root cause of issues encountered, and troubleshoot and resolve these issues prior to end users being impacted.
