As an IT pro, making sure that the end users have a good experience is one of the most important parts of the job. It’s so important in fact, that there are numerous tools available for monitoring the performance of end user sessions. In most cases, such monitoring tools work by examining a series of performance counters in an effort to quantify the end user experience. In reality, however, performance data and what the end users actually experience can be two very different things.

Ensure VDI Connections For End Users-03It’s amazing to see just how far we’ve come in terms of connectivity and how we leverage digital resources. As standalone analog devices give way to connected digital devices, the latter will generate vast amounts of data that will, in turn, allow us the chance to refine and improve our systems and processes in previously unimagined ways.

I’ve seen so many new types of infrastructure technologies impact the performance of the modern data center. All-flash technologies help consolidate systems, virtualization helps to deliver powerful workloads to a variety of users, and even convergence has helped remove legacy from the data center. Most of all, these solutions are all coupled with the cloud to really help an organization become agile and much more efficient.

Without a doubt, the digitization of patient health records and the rapid growth of software applications and systems supporting patient care and administration have changed the way medical care is delivered. As physicians, hospitals, and health systems struggle to see more patients, deliver better care – and comply with an ever-increasing number of other demands of their time – it’s critical that the applications and systems they rely on are available and perform as expected.

When troubleshooting Citrix end user experience issues, problems are often rooted in the bandwidth users have available for Citrix connectivity or Citrix connection latency. However, these conditions are not visible from a pure network monitoring perspective, as network monitoring tools can only leverage Netflow, AppFlow Analysis, SNMP, SYSLOG or ICMP monitoring.