“Citrix is slow” is one of the most common complaints Citrix admins hear on a daily basis. Somewhat ironically, Citrix itself is rarely the problem and the actual cause of the Citrix slow performance issues lies elsewhere. This can make troubleshooting “Citrix is slow” issues extraordinarily difficult to do.
In this post, we share a story about how one of the top 10 airlines utilized a new technology to solve an old problem: Proactively confirm that the Sabre Reservation System, accessed using Citrix, would be available when reservation specialists attempted to logon and schedule flights for customers. They selected the Goliath Application Availability Testing Service for Citrix.
Evangelical Community Hospital is a health system with a 132-bed facility, and it is very important to make certain all 200 physicians and 900 healthcare workers have unimpeded access to Allscripts and IE based applications. At a hospital facility patient care is the primary concern, and if those who take care of patients can’t access applications like Allscripts, it can directly impact the patient.
I’ve lived in the virtualization and cloud world for a really long time. During that time, I’ve also seen the impacts on users when you don’t have a good performance monitoring and troubleshooting system in place. That said, what if you have managed services? Do you understand what challenges managed services providers (MSPs) face when working without a monitoring and troubleshooting tool? How are you effectively resolving common VDI performance as well as connectivity issues?
It is not exactly a secret that Citrix deployments can be complex, and like any complex system, things may occasionally go wrong. When that happens, it is important to restore the system to a functional status as quickly as possible and avoid a prolonged outage. That being the case, IT pros who are tasked with maintaining their company’s Citrix deployments should consider their plan for addressing an unanticipated problem.
Healthcare organizations that deploy Epic to support the patients that they see every day have a responsibility to ensure that Epic is always online and performing well. Take for example, a hospital that uses Epic for all its patient services to keep the patients healthy and to ensure their safety Epic needs to be online 24×7. Monitoring and troubleshooting both the underlying infrastructure and Epic are critical to ensuring patients get the care they need.
