Not all incidents are created equal. How do you handle major incidents so that they don't spiral into a chaotic mess, incinerating productivity across too many teams? How do you prevent major incidents and learn from the ones you've had?

"Major Incident Management" has been a practice for a long time, but as companies depend even more on digital services and revenue channels, while trying to do more with the same or less, something has to change.

In this episode, we'll hear from PagerDuty Product leader, Davis Godbout, and Solutions Consultant, Chris Bell, about what they are seeing as customers look to manage incidents and resources more effectively.