Operations | Monitoring | ITSM | DevOps | Cloud

Create a Status Update Notification Template in less than 2 minutes

Jan 30, 2023 By PagerDuty In PagerDuty
Now generally available! With organization-based templates, companies can now customize and standardize communications based on impact, service areas, and more. This functionality will be also available via API, so teams are able to customize and leverage status update notification templates to fit their needs in any tool or context.
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Say Goodbye to the 'Executive Swoop and Poop' with Status Update Notification Templates

Jan 25, 2023 By Hannah Culver In PagerDuty

Incidents are unpredictable, but how you share updates with stakeholders doesn’t have to be. Status Update Notifications Templates help teams streamline communication with internal stakeholders during a major incident. We are excited to announce that this feature has added new capabilities.

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PagerDuty and FiberPlane Integration Demo

Jan 20, 2023 By PagerDuty In PagerDuty
Presenter: Aparna Valsala, Solutions Engineer at Fiberplane, Using the PagerDuty and Fiberplane integration, the responding engineer can immediately start the investigation using a predefined and configurable Fiberplane template visible to all while allowing multiple engineers to collaborate on the investigation with complete visibility and context.
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PagerDuty Status Pages Enable Real-Time, Proactive Customer Communication During Incidents

Jan 12, 2023 By PagerDuty In PagerDuty
Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty Platform, and Building Customer Trust During Large-Scale Events.
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Introducing PagerDuty Status Pages for Improved Customer Communication and Savings

Jan 11, 2023 By Hadijah Creary In PagerDuty

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.

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PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 1 - Use Case

Jan 3, 2023 By PagerDuty In PagerDuty
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 1 of this 2-part video focuses on the concept and use case of automated diagnostics.
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PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 2 - Demo

Jan 3, 2023 By PagerDuty In PagerDuty
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 2 of this 2-part video focuses on the concept and use case of automated diagnostics.
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What is Automated Diagnostics? How to reduce escalations and accelerate resolution with automation

Jan 3, 2023 By PagerDuty In PagerDuty
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible.
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