The underlying infrastructures behind IT systems have become complex and overloaded. A single incident in today’s IT stack can shut down large chunks of a business and cost it millions – or even billions. Because of that, many businesses consider implementing AIOps in their IT operations an important part of their future.
Life is full of surprises and we look at in a positive way. But the same cannot be said about business. In business, surprises are unwelcome and you have to be alert about changes happening around that will affect it. This helps in adapting to the new business landscape and change the way of doing business.
Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant personnel can respond to situations. Implementation of a well-designed escalation process, however, is anything but simple.
