Operations | Monitoring | ITSM | DevOps | Cloud

AI Assistant for Self-Service Portal #helpdesk #aiassistant

Take a load off your IT team! The new AI Assistant instantly understands user problems and pulls tailored solutions from past tickets and your knowledge base, so customers can resolve standard issues independently. In this video, we used gpt-4.1-mini for completion and text-embedding-3-large for generating embeddings. Perfect for IT teams and help desks looking to reduce repeat requests and give customers faster, more independent support.

Expanding in Europe: Balancing Security, Regulation, and Innovation

What does data sovereignty mean in practice for European cloud adoption? In this episode of Uplink, Nicolas Duffour, Strategic Development Director at Cloud Temple, joins host Michael Reid to unpack how enterprises and public agencies balance compliance, security, and innovation. From leading IT for French government ministries to helping Cloud Temple secure the prestigious SecNumCloud qualification, Nicolas brings first-hand expertise in navigating Europe’s regulatory landscape.

Data Historians vs. Time Series Databases: A Practical Path Forward

Industrial data strategy often feels like a choice: keep legacy systems or replace them outright. But neither extreme is ideal. Full replacements are disruptive and costly, while avoiding change leaves businesses stuck with tools that limit growth. The better path is incremental. Each organization has different needs, and modernization works best when you build on proven systems while adding new capabilities.

Monitor Cloud-Native & Hybrid Apps and Business Transactions With Observability Cloud APM

As organizations modernize, most applications don’t fit neatly into one category—they span both traditional three-tier architectures and cloud-native microservices. To monitor these hybrid environments effectively, teams need APM tools that can seamlessly connect the two worlds.

The End of "Good Code"? AI, Throughput, and Reliability with CircleCI CTO Rob Zuber

Is “good code” still the right measure of engineering success in an AI-driven world? In this episode of *Humans of Reliability*, Rob Zuber, CircleCI CTO, joins Sylvain to explore how coding assistants are reshaping developer workflows and changing what teams value. Rob shares what he’s seeing across CircleCI’s customer base: a clear boost in throughput, new bottlenecks shifting from code creation to code review, and the rise of “vibe coding,” where engineers trust AI-generated code they may not fully understand.

How to migrate data from Salesforce to SQL Server using SSIS

Learn how to easily connect SSIS to Salesforce, access your CRM data, and load it into SQL Server using Devart SSIS Data Flow Components. This step-by-step guide shows you how to set up the connection, select and preview Salesforce data, and run efficient data transfers—all without coding. Perfect for data professionals looking to simplify Salesforce integrations with SSIS.

How Pepperdata Increases Resource Utilization for Reduced Costs on Kubernetes | Pepperdata

Without Pepperdata, the Kubernetes system scheduler only sees resource allocations—causing low utilization and inflated spend. Watch the video to learn how Pepperdata optimizes workloads running on Kubernetes. Visit pepperdata.com to learn more.

Introducing Honeycomb Intelligence Anomaly Detection

Modern teams face a persistent challenge: knowing when something goes wrong before their customers do. With architectures sprawling across dozens or hundreds of services, creating comprehensive alerting becomes an overwhelming task. You're left playing whack-a-mole with manual alert configurations, often missing critical issues or drowning in false positives. Today, we're excited to announce our solution to this challenge: Anomaly Detection (currently in alpha), Honeycomb's proactive approach to understanding and acting on service health.