AI and analytics are playing critical roles in driving innovation among many businesses riding the digital transformation wave during this pandemic. Many business leaders realize that people are not wired to think exponentially, but incrementally in a linear world, unable to see the ripple effects of their actions. The pandemic has highlighted the enormous impact this has on the quality of decisions made, especially in the context of business.

One of the lasting changes brought about by the COVID-19 pandemic is that it forced organizations to rethink the concept of a workspace. As remote work became inevitable, IT teams had to enable the secure transition to remote work almost overnight. Opening up offices, on the contrary, will likely be executed in planned phases. A United States Department of State advisory recommends that workforces return to an office in three phases, with the employees most at risk coming in at a later stage.

System administrators play a vital role in every organization’s IT department, and one of the key responsibilities they have is to troubleshoot employees’ devices in case of device issue or malfunction to prevent loss of productivity. With employees working from remote locations, especially now during the pandemic, troubleshooting can be challenging without the device being physically present.

The past decade has witnessed many organizations adapting to a digital workspace, replacing the traditional physical offices setups with virtual workplaces encompassing all the technologies that employees require to get their work done. Because of the pandemic, even companies that were once against the concept of a distributed workforce have now been forced to embrace remote work. Though a digital workspace offers a more flexible user experience for employees, it comes with its own set of challenges.

Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous blog, we discussed how analytics can help you identify the process-level inefficiencies lurking in your request resolution process and how you can provide better self-service experiences to end users by understanding their requirements better using analytics.

Inspecting complicated network issues shouldn’t require you to switch between multiple tabs and network records. Solving these issues often boils down to finding the IP addresses of a network entity. Be it a desktop, server, port, or some other entity, its IP address gives you much-needed insight into details like its asset tag, interface specifics, user, and device type. This information helps you get to the bottom of network issues, aiding in effective troubleshooting.

The job of IT admins and IT security analysts are, without a doubt, some of the most important jobs in any company. When things are running smoothly, it is easy for everyone to forget they exist. However, the moment things go askew, everyone points fingers at them. IT security professionals are expected to know everything. Most of them are self-taught and have learned on-the-job. Over time, experience has turned them into battle-hardened soldiers.

Securing access to business resources has always been of high priority for admins and IT teams. In the wake of the pandemic, workforces are more distributed than ever before, and 76 percent of global office workers state that they would like to work from home even when the pandemic is over.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about hyperscale data centers, including how they function, and the considerations and challenges organization face in deploying them.