Computerized Maintenance Management System (CMMS) software is an innovative tool that is used in many industries for managing maintenance operations. It is designed to help businesses streamline their maintenance processes, reduce downtime, and improve the overall efficiency of their operations. CMMS software can be used to track and manage a wide range of maintenance activities, including preventive maintenance, corrective maintenance, and predictive maintenance.
In any organization, effective communication plays a vital role in achieving operational success. Facility teams, responsible for ensuring the smooth functioning of physical infrastructure, face unique challenges due to the diverse nature of their roles. From maintenance and repairs to managing vendors and responding to emergencies, facility teams need to be equipped with strong communication strategies to enhance coordination, streamline processes, and maximize productivity.
The SLA definition is - An SLA is a written contract outlining quantifiable service quality standards between a service provider and a client. Typically, it includes response times, uptime, and error reporting.
Do you know what your website users are really experiencing? Are they satisfied with your website's performance? Are they able to easily navigate and find what they're looking for? Real User Monitoring (RUM) is a powerful technique that can answer these questions and more. By collecting and analysing data on real user interactions, RUM provides valuable insights into user behaviour, website or application performance, and overall user experience.
The Uptime Institute recently released its Annual Outage Analysis 2023 report. Overall, the report highlights the increasing costs, frequency, and duration of outages, the prominent role of cloud and digital services in outages, the shortcomings of service providers, and the need to address human error and management failures. It also underscores the ongoing challenges of handling failures in complex distributed architectures.
SIEM is an overarching mechanism combining Security Event Management (SEM) and Security Information Management (SIM). It is a combination of different tools such as Event Logs, Security Event Logs, Event Correlation, SIM etc. These work in tandem to provide you an up-to-date threat intelligence infrastructure and enhanced security for your applications and hardware.
Understanding Metrics, Logs, Events and Traces - the key pillars of observability and their pros and cons for SRE and DevOps teams.
Message brokers like Kafka enable microservices to scale. But this same quality makes them hard to troubleshoot. How can developers avoid messages and errors getting stuck in oblivion? In this post we look at a few solutions: Kafka Owl, Redpanda, and Helios.
Before we dive into the nitty-gritty of incident management, let’s look a bit closer at the actual meaning of ‘incident.’ In the world of IT service management, the official definition for ‘incident’ is an “unplanned interruption to an IT service or reduction in the quality of an IT service.” Whether that means a slowdown in response time or a total system crash, you’re looking at an incident.