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How MSPs Are Reducing Ticket Resolution Time by 30% with Collective IQ

Dec 9, 2025 By Almaden AI In Almaden AI
In today’s digitally centered workplace, the quality of an employee’s interaction with technology—the Digital Employee Experience (DEX)—is directly tied to productivity, satisfaction, and overall business performance. For Managed Service Providers (MSPs), this represents both a monumental challenge and an unparalleled opportunity. How can MSPs ensure consistent, high-quality DEX across dozens—or even hundreds—of diverse client environments?
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Depreciation in Collective IQ ITAM: A New Level of Intelligence in Asset Management

Nov 27, 2025 By Almaden AI In Almaden AI
Managing IT assets goes far beyond knowing how many devices a company owns. It's about understanding the real value of each asset over time, identifying the right moment for renewal, and, most importantly, turning data into strategic decisions. With that in mind, Almaden has just launched the new Depreciation feature in the Lifecycle module of Collective IQ ITAM- an evolution that takes asset management to the next level by integrating financial control, governance, and operational efficiency in a single platform.
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The International Team Powering Almaden's Cutting-Edge Digital Experience (DEX) Solutions

Nov 24, 2025 By Almaden AI In Almaden AI
In today’s dynamic and challenging technology landscape, having a robust Digital Experience (DEX) solution is essential. However, it’s the expertise behind it that truly makes the difference. At Almaden, our greatest strength lies not only in the code of our software, but in the world-class intellectual capital that guides our vision and operations.
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How a HaaS Provider Increased Profits and Efficiency with Collective IQ

Nov 12, 2025 By Almaden AI In Almaden AI
Imagine managing a fleet of over 90,000 devices spread across hundreds of clients. Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally. This is the daily reality for one of the argest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.
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How DEX and ITAM Transform IT from Reactive to Proactive

Oct 30, 2025 By Almaden AI In Almaden AI
Monday: the CEO complains their laptop is slow. Tuesday: the billing software stops working. Thursday: the sales team misses a crucial meeting because Microsoft Teams crashes. This cycle of “fighting fires” is, for many IT departments, the “norm.” It’s a reactive state, where the team’s value is measured by the speed of its response to problems, not by its ability to prevent them. According to Leandro Silva, CEO of Almaden, there is a better path.
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ITAM and DEX: The New Era of IT Asset Management Is Shaping the Future of Business

Oct 28, 2025 By Almaden AI In Almaden AI
IT asset management is no longer just about keeping inventory. In today's world, where digital is the new workplace, ITAM (IT Asset Management) has become a strategic pillar for companies seeking efficiency, security, and compliance. More than managing hardware and software, this new generation of ITAM is directly connected to the Digital Employee Experience (DEX), positioning IT as a true competitive advantage.
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Measuring Clicks Is Not Measuring Productivity: The Misconception Behind "Screen Time" Metrics

Oct 22, 2025 By Almaden AI In Almaden AI
In recent years, some organizations have adopted metrics such as inactivity time and the number of clicks to assess productivity. But does this truly reflect how productive an employee is — or merely how closely they are being monitored? At first glance, it might seem like a reasonable approach: if someone goes a long time without clicking, perhaps they’re not working.
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Discover if your devices are ready for Windows 11 with Almaden's AI power

Oct 10, 2025 By Almaden - Proactive Insights for a Reactive World In Almaden AI
With Collective IQ and Alma Predict, your IT team can instantly forecast whether existing devices will deliver a good user experience after migrating to Windows 11. What once required hours of manual analysis is now done automatically with AI — ensuring proactive decisions, compatibility, and continuous productivity. The future of IT management has already begun with Almaden. Talk to our specialists and request your personalized demo.
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Major Retailer Accelerates Windows 11 Migration with Collective IQ

Oct 8, 2025 By Almaden AI In Almaden AI
Migrating to a new operating system can be compared to renovating a house: you may be able to postpone it for a while, but eventually, you’ll have to face the project — and the relief only comes once it’s complete. While a home renovation can be planned with some flexibility, a Windows 11 migration has a fixed deadline and carries high risks. Every detail matters: compatible hardware, available disk space, drivers, and critical software that all need to align.
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From Firefighting to Proactive Resolution: How Almaden's Collective IQ Is Revolutionizing the Service Desk

Oct 6, 2025 By Almaden AI In Almaden AI
Picture this: It’s Monday morning, the Service Desk ticket queue is piling up, and Level 1 analysts are already in full “firefighter mode.” Every ticket feels like a blaze: users locked out, critical apps running slow, unexplained system failures. The problem? They’re trying to put out flames without seeing where the fire started. Without real visibility into the environment, troubleshooting is based on trial and error.
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