Operations | Monitoring | ITSM | DevOps | Cloud

Every IT initiative has a clear purpose: to boost productivity, reduce failures, accelerate processes, or simply make things work better for people. Yet, many companies still make the mistake of implementing changes and improvements without measuring the real impact they have on employees' daily lives. That's the difference between acting in the dark and acting intelligently. Without clear metrics, IT may be investing time and money in solutions that, in practice, bring little benefit - or even harm performance. This is exactly where DEX (Digital Employee Experience) comes in.

We live in an era where digital employee experience (DEX) has become one of the most important strategic pillars for IT within organizations. IT asset inventory and system metrics are no longer enough. Today, successful companies understand that, in order to achieve efficiency, innovation, and productivity, they must truly grasp how employees feel when interacting with technology.

Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.

On the morning of Thursday, June 12, the São Paulo office of L.O. Baptista Advogados hosted a high-level event titled "Innovation and AI: The Digital Future of Business." The gathering brought together a diverse and engaged audience of legal and tech professionals to discuss how artificial intelligence is reshaping strategic decisions and transforming modern enterprises. Among the featured speakers was Leandro Silva, CEO of Almaden Inc., who joined a dynamic and interactive panel exploring the opportunities and challenges of using AI responsibly in corporate environments.

Almaden proudly introduces AlmaKnowledge, a powerful new feature of the Collective IQ Business Edition platform. Unlike implementations of generative AI that rely only on trained models, AlmaKnowledge is purpose-built to embody and present enterprise-specific information. It works seamlessly with the AlmaAI capabilities in Collective IQ to enhance IT decision-making by leveraging enterprise information alongside industry data used by trained generic AI models such as ChatGPT. This provides deeper, faster, and more accurate insights for IT professionals and other departments which rely on IT's insights and recommendations.