Modern-day engineering teams rely on continuous integration and continuous delivery (CI/CD) providers, such as GitHub Actions, GitLab, and Jenkins to build automated pipelines and testing tools that enable them to commit and deploy application code faster and more frequently.
Zendesk provides support teams with an integrated solution for processing all types of customer inquiries and feedback. But as organizations scale, support tickets multiply, making it increasingly difficult to parse all of your customers’ feedback and time-consuming to investigate issues. Customers often report issues without providing the detailed context needed for troubleshooting, creating unclear and indirect paths to remediation.